Your satisfaction is highly important to us, but we know it is sometimes necessary to exchange or return an item.
In the event that you experience any breakages in transit then please call us immediately on 01992 446200 and we’ll arrange for either a replacement or a refund. We may require proof of any damage. Should you wish to return or exchange your item to us, please ensure:
- The item is returned within the return period
- The item is unworn, in the same condition as received & in the original packaging
- The valid proof of purchase or order number is supplied with the item.
You must inform us within 14 days of receiving the goods if you wish to return them for a refund. You have another 14 days to return the goods once you have informed us (i.e. a maximum of 28 days in total). Refunds will be processed within 14 days of us receiving the goods back.
To return your item, please send it along with a completed return form to:
- New River Brewery Ltd, Unit 47, Hoddesdon Industrial Centre, Pindar Road, Hoddesdon, Hertfordshire, EN11 0FF.
The customer is responsible for return postage. We recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records until we confirm by email that we have received your goods.
We will notify you via email once your return or exchange has been received & processed. Refunds will be made via the original payment method. For exchanges & refunds, we do not reimburse the original or return shipping charges unless your item is faulty. Refunds can take three to five days to reach your account.